Our online training course is designed to help your internal team understand how best to support your Community Manager and all audience-facing members of your organisation, and what internal procedures and processes must be in place to support them once your community goes live. There's more information below, or simply watch our short video to get some background.
How the training works
The training course is run completely online using technology built around our Good Practice programme. With no lengthy classroom sessions, trainees need to allocate only one hour a day over the three-week period in order to work through the lessons.
Each course is divided into three lessons, all of which provide a rounded approach to community management as a whole with one lesson presented each week.
- Week 1– Analysing Communities
- Week 2 – Managing Your Community
- Week 3 – Basic Moderation
Each lesson contains assignments, most of which involve visiting the discussions area and participating in a real community environment whilst you discuss the topics and any issues that are highlighted by the trainer. Many of the assignments are reading tasks - we'll be asking you to read recent blogs from our consultancy team about the current thinking and ethos behind embedding community into your organisation. Two of the assignments ask you to create documentation for your organisation - this is an invaluable opportunity to really nail the internal procedures necessary for maintaining a healthy community.
Once the training is complete, delegates receive permanent access to the Graduate’s Group they can engage with other training graduates and find support and advice for issues which come up once the community is live and active. Our consultants and mentors will be looking after this space, so you will also have the added value of a direct channel to our team.